Master jewelers,
delivered to your door

Yes. The kit, the insured shipping, and the inspection are all free. You only ever pay after you approve your photo quote — and if you decline, we ship your piece back free.

Items above standard coverage limits ship via a specialized secured courier with enhanced insurance. Mention your piece's value in the quote form and we'll arrange the right service — at no surprise cost.

No problem — nothing is worked on until you say yes. Decline the quote and your piece ships back to you, free and fully insured. You've spent nothing but a little time.

Insured and tracked the whole way, in a beautiful keepsake box, with an adult signature required on delivery — your jewelry is never left on a doorstep.

We quote a flat price after seeing photos of your piece, and you approve it before any work begins. There's no charge until you accept the quote — and no hidden costs.

Most repairs take about one to two weeks door to door, including insured shipping both ways. We confirm the timeline with your quote.

Yes — fully insured both ways through IFS (In4Sure), tracked, with signature required at every step. Your piece is protected from the moment it leaves your hands.

Ring sizing and band repair, chain and clasp repair, stone setting and replacement, bracelet and bangle work, earring repair, pearl and bead restringing, watch repair, polishing, cleaning and rhodium plating.

Yes. It's fully mail-in — request a prepaid kit and ship from any state. You never have to leave home.

Yes. You get a secure prepaid shipping kit, every shipment is insured door to door, and your piece is handled by master jewelers (HRD Antwerp and ERIJ).

After you approve the quote, never before. You get one firm number in writing, and nothing is worked on until you say yes. If you decline, your piece ships back to you free and fully insured.

Yes. Every repair carries a 12-month workmanship warranty and is inspected by a trained gemmologist before it ships home. If you are not completely satisfied with the work, we make it right free of charge.

Yes. One kit can hold several pieces — just list each one in the quote form so we can insure the shipment correctly. Sending several pieces together also qualifies for our package pricing.

Rush service is available if you ask for a faster turnaround. It is quoted separately and up front, like everything else, so you see the cost before you decide.

Yes. Ring resizing is our most common repair, both sizing up and sizing down, in most metals. Send a photo through the quote form and we confirm the price and how many sizes we can safely move it before any work begins.

Yes. We reset loose stones and replace missing or chipped ones, matching the new stone to your piece as closely as possible. Include a clear photo so we can quote the setting work and, if needed, source a matching stone.

Yes. Engagement rings and wedding bands are among the pieces we repair most: resizing, prong re-tipping, stone tightening and re-plating. Everything is insured door to door and inspected before it ships home.

Yes. We repair broken links, worn solder joints and clasps that no longer hold, on both necklaces and bracelets. If a clasp is beyond repair we can replace it with a matching one and quote it before we start.

Yes, and we treat it with extra care. Older and inherited pieces are handled by a trained gemologist and returned fully insured. Send photos and we tell you honestly what can be done and what is better left original.

Absolutely. Most of what we repair was bought somewhere else. It does not matter where your piece came from: mail it in and we take care of it.

We tell you before doing anything. If a band is too thin to resize safely, we say so in the quote and suggest the honest option, such as rebuilding the shank, rather than risk your piece. If you would rather not proceed, it ships back free and insured.

We work with most fine-jewelry metals, including yellow, white and rose gold, platinum and silver. White gold pieces can also be re-rhodium plated to restore their bright finish. If you are unsure what your piece is, send a photo and we confirm.

Yes. Worn prongs are the most common reason stones fall out, so we re-tip or rebuild them and check every setting for security before the piece ships back. If you have noticed a stone moving, do not wear it, send it in.

Yes. Alongside jewelry we handle watch repair, starting at $150. Send a photo through the quote form and we tell you what is possible and what it will cost before any work begins.

You never send anything blind. Start with the quote form and photos, and we reply within one business day with a firm price. The prepaid insured kit only comes after you have seen what to expect.

Yes. If you would rather sell than repair, our sister service handles mail-in valuation and purchase of jewelry, diamonds, watches and gold, using the same insured, no-obligation process.

Request your free kit through the quote form, and we send a prepaid, insured shipping label with secure packaging and instructions. Pack your piece, drop it at any carrier location, and once it arrives we inspect it and send a firm quote — nothing is worked on until you approve it. When the repair is done, it ships back to you the same way: tracked, insured, and signed for on delivery.

Yes. Beyond the insured shipping in both directions, your piece is also insured while it's on our bench being worked on, from the moment it's checked in until it ships back to you. You're covered for the entire trip, not just the mail.

No. An appraisal isn't required for a repair quote — clear photos and a description of the damage are enough for a preliminary estimate. If your piece is especially valuable, mention that on the quote form so we can arrange the right level of insurance and courier service.

We tell you before doing anything further. If a piece turns out to be beyond repair — a stone too damaged to save, metal too degraded to work with — we let you know and return it to you rather than proceeding on our own judgment. This is exactly what the approve-before-we-start quote step is for.

Wrap your piece individually in a soft cloth or small pouch, place it in a small box rather than a padded envelope, and follow the packing instructions that come with your prepaid kit. Loose stones or small detached parts, like a charm, should never go in an envelope alone — they can fall out or get lost before your piece is even inspected.

Often, yes, though the approach is different from fine jewelry — base metal components can't always be soldered the way gold or silver can, and plated finishes wear differently after a repair. Send a photo through the quote form and we'll tell you honestly whether your piece is repairable before you ship anything.

Solid gold is gold alloy all the way through; gold-filled has a thick layer of gold mechanically bonded over a base metal core; gold-plated has a thin layer of gold electroplated over base metal. Repairs on plated or filled pieces need extra care, since soldering heat can burn through a thin gold layer and expose the base metal underneath — something that doesn't happen with solid gold.

Yes. A repair doesn't require the original box, receipt, or certificate. Paperwork like a diamond's certification is useful context if you have it, but it's never necessary for us to do the work.

A repair invoice describing the work performed can typically be provided for insurance purposes. If you're planning to file a claim, mention it when you request your quote so we know what to include.

We do. Return shipping is fully insured and included at no extra cost, the same as the shipping to us — you only ever pay the price you approved for the repair itself.

Yes. Baby bracelets, first rings and fine children's chains can typically be repaired, though their small size and delicate construction call for the same careful handling we use on fine chain work.

This is exactly why every shipment is insured for its declared value — if a package is lost in transit, that insurance is what allows a claim to be filed. Keep your tracking number and any drop-off receipt until you've confirmed your piece arrived safely, on both legs of the trip.