Most jewelers will not put a number on anything until the piece is on the bench. We publish where every group starts, what that number always includes, and the handful of things that move it — so you can work out roughly what your repair costs before you decide to send it. A starting price is still not a quote: your quote is one firm number, sent to you in writing, and nothing is worked on until you approve it.
Where prices start, by repair group
These are the seven groups, and the lowest starting point in each. They are the same figures shown on the home page — one place, no small print.
| Repair group | Common repairs in this group | Starting at |
|---|---|---|
| Stone Setting | Re-setting loose or fallen stones, prong rebuilding, bezel repair, pavé and channel stone replacement | $79 |
| Polish & Cleaning | Ultrasonic cleaning, hand polishing, rhodium re-plating, deep steam cleaning for all metals | $99 |
| Necklaces & Chains | Soldering broken links, clasp replacement, extender addition, pendant bail repair, pearl restringing | $79 |
| Bracelets & Bangles | Link replacement, clasp repair, lobster claw replacement, resizing, polishing and refinishing | $79 |
| Earrings | Post replacement, friction back repair, leverback and huggie hinge repair, drop attachment soldering | $79 |
| Rings & Bands | Ring sizing, prong re-tipping, shank replacement, crack repair, rhodium plating for white gold, full polishing | $139 |
| Watch Repair | Battery replacement, band and link sizing, crystal replacement, crown and stem repair, movement service | $150 |
These are the lowest starting points for each group — not the final price. Every piece is inspected and quoted individually.
What the price always includes
The number you approve is not a labour-only figure with extras bolted on afterwards. Six things are inside every repair, at no charge:
- Inspection and diagnosis by a trained gemmologist
- A written photo quote before any work starts
- Ultrasonic cleaning and polishing with every repair
- Insured, tracked return in a keepsake box
- A 12-month workmanship warranty on the repair
- A free insured return if you decline the quote
And four things are the only ones ever quoted separately — each one priced first, never added on our own initiative:
- The repair itself, priced up front and never started without your yes
- Replacement stones or materials, charged at cost
- Rush service, if you ask for a faster turnaround
- Extra pieces you add after the first quote
The one that surprises people: cleaning and polishing. On most repair menus it is a line item. Here it is included free with every repair and it is never sold as an extra — so a quote that looks slightly higher than a “bare” repair price elsewhere is usually the same job with the finishing already in it.
What moves a price inside a group
Two rings in the same group can be quoted differently, and it is almost never arbitrary. Six things account for most of the spread:
| What changes | Why the number moves |
|---|---|
| How much metal has to be added | Sizing a band up means adding gold, and metal is a material — charged at cost on top of the bench work. Sizing down usually removes metal instead, so the same repair on the same ring can be two different numbers depending on direction. |
| Whether the shank is worn or just the wrong size | Resizing changes the diameter of a sound band. Re-shanking rebuilds a band that has worn thin at the bottom. Both sit in Rings & Bands from $139, but they are different amounts of bench work, so ask for both to be looked at in one quote. |
| Whether stones have to come out first | A plain band or an open-shank solitaire moves easily. When stones circle the whole band, the ring generally cannot move more than about half a size without removing and resetting the stones nearest the seam — which adds both cost and time. |
| Whether a stone has to be sourced | Re-setting a stone you still have is bench work. Matching a replacement diamond or coloured gemstone is bench work plus the stone, and the stone is charged at cost. It is also the one step that turns a firm date into a range. |
| How many pieces travel together | Insured shipping both ways is a fixed cost per parcel, not per piece. One kit carrying three pieces spreads that cost; three kits carrying one piece each do not. |
| Whether you want it faster | Rush service is available and quoted separately, up front. Ask for it in the original request rather than after the piece has shipped — by then the schedule is already set. |
The two numbers on a mail-in repair
This is the part that causes the most confusion, so here it is plainly. A mail-in repair has a package (which covers getting the piece here safely, having it evaluated, and having it finished) and a repair price (the bench work itself). They are separate. The Essential package says so in as many words: “$119 covers evaluation, shipping & polish. Repair costs quoted separately after inspection.”
| Package | Pieces | What it adds | Starting from |
|---|---|---|---|
| Essential | 1 piece | Prepaid insured shipping kit · photo quote before any work · professional clean & polish · 12-month workmanship warranty | $119 |
| Family | Up to 3 pieces | Everything in Essential · priority bench scheduling · free minor repairs on a 4th piece · keepsake presentation box | $179 |
| Collection | Up to 6 pieces | Everything in Family · dedicated repair concierge · full written condition report · complimentary appraisal updates | $500 |
Because the package is charged per parcel and not per piece, the arithmetic rewards sending everything at once. Three pieces in one Family kit cost $179 to get here, evaluated and finished; three separate Essential kits cost $357 for exactly the same three pieces.
Do not send the piece to find out the price. The quote comes first and it comes from a photograph. You fill in the form with one clear picture, a trained jeweler reviews it and emails one firm number within one business day, and only if you say yes does a prepaid insured kit go out. If you pass at that point, you have shipped nothing and you owe nothing.
Why a starting price is still not your quote
A published starting price does one job honestly: it tells you the order of magnitude before you invest any time. What it cannot do is see the piece. A worn prong next to the one that failed, a shank that has thinned under the finger, an engraving that has to be planned around — those are found by looking, and each one goes into the same written quote as its own line with its own number, so you say yes or no line by line.
- You send a photoA few minutes. The quote form, one clear picture and a line about what is wrong. There is nothing to ship yet.
- Your free quote arrivesWithin one business day. A trained jeweler reviews your piece and emails one clear price — a real quote, not an autoresponder. Nothing is booked and nothing is owed.
- Your prepaid kit shipsAs soon as you approve. A crush-resistant box, a security bag and packing instructions, fully insured. Prefer to pass? You have shipped nothing.
- We repair your pieceOn the Miami bench, only after your approval. Change your mind once we have seen it in person and it ships back free and fully insured.
- Back in your handsInsured and tracked the whole way, in a keepsake box, with an adult signature required on delivery. About one to two weeks door to door; many pieces are back within 7–10 days.
If you send pieces in more than once a year
There is also an annual membership, the Jewelry Care Plan, for people looking after a collection rather than fixing one thing: two professional clean & inspections a year, free prong tightening and stone security checks, 15% off all repairs all year, free insured shipping both ways, and priority turnaround on every order. Membership pricing is shown at checkout.
Common questions about price
How much does a jewelry repair cost?
It depends on the group. Stone setting, chain and clasp work, bracelets and earrings start at $79; polishing, cleaning and rhodium re-plating start at $99; ring sizing, re-tipping and shank work start at $139; watch repair starts at $150. On top of that sits the package that gets the piece here and back — from $119 for one piece, $179 for up to three. Those are starting points, not final prices: you get one firm written number after your piece is inspected, and nothing is worked on until you approve it.
Is the quote free, and am I committed to anything?
The quote is free and you are committed to nothing. You send a photo, a trained jeweler emails you one firm price within one business day, and only if you approve it does a prepaid insured kit go out. If you decline after we have seen the piece in person, it ships back to you free and fully insured — we cover the return.
Why is there a package price as well as a repair price?
Because they cover different things. The package covers insured shipping both ways, the evaluation and the finishing; the repair price covers the bench work on your particular piece, which nobody can know before it is inspected. Keeping them separate is what makes it possible to publish a real number for the first part instead of hiding it inside a vague “from” figure.
Will I be charged for cleaning and polishing on top?
No. Ultrasonic cleaning and polishing is included free with every repair and is never sold as an extra. If a piece needs rhodium re-plating — a different job from polishing, and the usual answer for white gold that has gone warm — that is quoted separately and shown to you before anything is done.
What if the repair turns out to need more work than the photo showed?
Then it appears in the written quote as its own line, with its own number, and you decide. Nothing is ever added on our own initiative and no work starts without your yes. If the honest answer is that a piece is too worn to repair safely, we say that instead of quoting for it.
Does it cost more to send several pieces at once?
Less, in practice. Insured shipping is a fixed cost per parcel, so the package price is per kit and not per piece: up to three pieces travel on one $179 Family kit rather than three separate $119 kits. Each piece is still inspected, quoted and approved individually — you are sharing the journey, not bundling the repairs.