Handing your engagement ring to a courier feels wrong. It shouldn't — mailing jewelry is routine and safe when it's done properly. Here's exactly how, including the mistakes that turn a simple repair into a loss.
Before you ship
Photograph everything
Before the piece leaves your hands, photograph it from several angles in good, natural light. Get close-ups of the damage, and of any hallmarks or engraving inside the band. This takes two minutes and gives you a dated record of exactly what you sent and its condition.
Send only what needs work
Take off the chain if only the pendant needs repair. Leave the box, the papers and the spare backs at home. Less in the parcel means less to ship, less to return, and less to worry about.
How to pack it
- Wrap each piece separately in soft tissue or its own pouch — jewelry that rubs together in transit arrives with new scratches.
- Use a small padded inner box so nothing rattles or shifts.
- Put that box inside a larger outer box, with padding around it. Double-boxing means nobody can feel a ring through the cardboard, and a crushed corner doesn't reach your piece.
- Seal it plainly. Tape it well, and keep the outside completely unremarkable.
The one rule that matters most: ship on a prepaid, fully insured, tracked label with signature required. That's the whole ballgame. Insured and tracked, mailing jewelry is a solved problem — that's how the trade moves millions of dollars of goods every day.
What not to do
Never write "jewelry", "gold" or a brand name on the box. Never use ordinary uninsured mail. Never send loose stones rattling in a bag. Never skip the signature requirement so it can be "left at the door." Almost every horror story you've heard traces back to one of these four.
How we handle it
You don't have to figure the shipping out yourself. We email you a prepaid FedEx label, fully insured through IFS (In4Sure), tracked door to door with signature required — in both directions, at no cost to you. You pack it, drop it at any FedEx, and we take it from there.
When it arrives, we inspect and document it, then send you a firm flat quote. Nothing is touched until you approve. Then it comes home to you, insured the same way it came.
Frequently asked questions
Is it safe to mail jewelry for repair?
Yes — when it's insured and tracked. We email a prepaid, fully insured FedEx label through IFS (In4Sure), tracked door to door with signature required, both ways. The risk comes from uninsured regular mail, not from mailing itself.
How should I pack my jewelry for shipping?
Wrap each piece separately in tissue or a pouch so nothing rubs, place them in a small padded box, then put that box inside a larger outer box with padding so nothing shifts or can be felt through the packaging.
Should I write "jewelry" on the package?
No. Never label the contents. Keep the outer packaging plain and neutral so the parcel doesn't advertise what's inside.
What happens if my package is lost?
It's insured door to door through IFS (In4Sure) on the label we provide — which is exactly why we don't let customers ship uninsured.
Do I need to buy my own insurance?
No. The label we send includes full insurance in both directions at no cost to you.
Should I send the original box and papers?
Only send what needs work. Keep boxes, papers and anything else at home — less to ship, less to return.