A bench you can trust with an heirloom is not in every town. That is the whole reason this service exists: the piece travels, you do not. Request a kit from wherever you live, and the same jewelers who work for the Miami trade work on your ring.
Everything here is mail-in. There is no branch to drive to, no counter to queue at, and no difference in price or care between a customer twenty minutes away and a customer three time zones away.
What is exactly the same, wherever you live
- The same bench. Every piece is worked in the Seybold Building in downtown Miami — the second-largest jewelry center in the United States — by master jewelers, with gemologists trained through HRD Antwerp and ERIJ overseeing anything involving stones.
- The same free quote. Your piece is inspected and photographed, and you get one firm written number, usually within one business day of it reaching the bench.
- The same free shipping, both ways. A prepaid, fully insured FedEx label reaches you by email. If you decline the quote, the return is free and fully insured too.
- The same insurance. Cover runs through IFS (In4Sure) door to door, tracked, with a signature required at every step — not a carrier's standard parcel limit.
- The same warranty. Every repair carries a 12-month workmanship warranty, no matter which state it shipped from.
Nothing is worked on until you say yes. You pay nothing to get a kit, nothing to ship, and nothing for the inspection. If the number does not suit you, the piece comes home free and insured, exactly as it left.
What distance actually changes
One thing, and only one: how many days the package is in transit. The work on the bench takes what it takes, and it is the same in Miami as it is for a package that started in Oregon.
Most repairs run about one to two weeks door to door, including insured shipping in both directions, and many pieces are back within seven to ten days. We do not process pieces on weekends or public holidays, so a package that lands on a Friday is quoted on the next business day.
If a date matters — an anniversary, a wedding, a trip — write it in the quote form before you ship. Rush service can be quoted up front, but only if we know about it in advance.
How it works from anywhere
- 1. Send a photo, not the pieceFill in the quote form with a photo and a description of what is wrong. Free, no obligation, and nothing is shipped yet.
- 2. We email your prepaid kitIt arrives by email, so there is no box to wait for: a prepaid, fully insured FedEx label and simple packing instructions.
- 3. You drop it at any FedEx locationInsured door to door through IFS, tracked, signature required at every handover. Nothing is left on a doorstep at either end.
- 4. You approve one firm numberWe inspect the piece on the bench and email a written photo quote. Approve it and work starts; decline it and the piece ships back free and fully insured.
- 5. It comes home insuredCleaned, repaired, and returned with a signature required on delivery, under a 12-month workmanship warranty.
Where prices start, wherever you are
These are the lowest starting points for each group of repairs — not the final price. Distance does not change them.
| Repair group | Common repairs | Starting at |
|---|---|---|
| Rings & Bands | Ring sizing, prong re-tipping, shank replacement, crack repair, rhodium plating | $49 |
| Necklaces & Chains | Soldering broken links, clasp replacement, extenders, pendant bail repair | $39 |
| Stone Setting | Re-setting loose or fallen stones, prong rebuilding, bezel repair | $79 |
| Bracelets & Bangles | Link replacement, clasp repair, resizing, polishing and refinishing | $45 |
| Earrings | Post replacement, friction back repair, leverback and huggie hinge repair | $29 |
| Polish & Cleaning | Ultrasonic cleaning, hand polishing, rhodium re-plating, deep steam cleaning | $35 |
Every piece is inspected and quoted individually. You get one firm number, and nothing is worked on until you approve it. Pearl and bead restringing is quoted the same way.
Who sends jewelry to us by mail
The pattern is remarkably consistent. It is the person whose town has a counter that sends repairs away to somebody unnamed. It is the person who moved states and left behind the jeweler who made the ring. It is the family with a grandmother's brooch that nobody local will touch. And it is the person who simply does not want an irreplaceable piece handled by hands they cannot ask about.
Mail-in answers all four the same way: you get to choose the bench, not the postcode.
If the piece is worth more than a standard limit, say so in the form. Items above standard coverage limits ship by a specialized secured courier with enhanced insurance, arranged at no surprise cost. We can only insure the shipment properly if we know what is inside it — and that has to be settled before the kit goes out, not after.
Where to go next
Frequently asked questions
Do you repair jewelry for customers outside Florida?
Yes. The whole service is mail-in: request a prepaid kit and ship from any state. You never have to leave home. Our bench is in the Seybold Building in Miami, and the piece travels to it and back insured.
How do I get the shipping kit if I do not live near Miami?
It comes by email, not by post, so there is no box to wait for. We email a prepaid, fully insured FedEx label with simple packing instructions. You pack the piece, drop it at any FedEx location, and it is tracked with a signature required at every step.
Does it cost more to ship from further away?
No. Shipping is free in both directions, whichever state you are in, and it is included in the free quote stage. If you decline the quote, the return shipping is free and fully insured as well.
Does living far away make the repair take longer?
Only the transit days change; the bench work does not. Most repairs take about one to two weeks door to door, including insured shipping both ways, and many pieces are back within seven to ten days. We do not process pieces on weekends or public holidays, so a package that arrives Friday is quoted on the next business day.
Is my jewelry insured while it crosses the country?
Yes, both ways, through IFS (In4Sure) — dedicated jewelry cover rather than a carrier's standard parcel limit. The shipment is tracked with a signature required at every step, and items above standard coverage limits ship by a specialized secured courier with enhanced insurance at no surprise cost.
Can I send several pieces from one household in the same kit?
Yes. One kit can hold several pieces. List each one in the quote form so the shipment is insured correctly. Sending several pieces together also qualifies for our package pricing.