Short answer: yes — and the reason is not that nothing ever goes wrong in the mail. It is that an insured jewelry shipment is a completely different thing from dropping a padded envelope in a mailbox. This guide explains exactly what protects your ring, who touches it, and what you should do before it leaves your hands.
If you are reading this, the piece is probably not replaceable. That is the right instinct to have, and it is the reason to ask these questions before you ship — not after.
What actually happens to your ring
- 1. You send a photo, not the ringNothing moves until you have asked a question and had it answered. The quote form takes a photo of the piece and a description of what is wrong. There is no cost and no obligation at this point.
- 2. A prepaid kit comes to youIf you decide to go ahead, we email a prepaid, fully insured kit — a crush-resistant box, a security bag and simple packing instructions. The kit, the shipping and the inspection are all free.
- 3. It ships insured, and it is signed forYou drop the sealed kit at any carrier location. It is insured door to door through IFS (In4Sure), tracked, with a signature required at every step. Your ring is never left on a doorstep, at either end.
- 4. It is inspected and photographed on the benchOur jewelers examine the piece in Miami's Seybold Building and email you a written photo quote — usually within one business day of the piece reaching the bench. One firm number, no line items appearing later.
- 5. Nothing is done until you say yesApprove the quote and the work begins. Decline it and your ring ships back to you free and fully insured. You have spent nothing but a little time.
- 6. It comes home in a keepsake boxInsured and tracked the whole way, with an adult signature required on delivery. Every repair carries a 12-month workmanship warranty.
What “insured” actually means here
This is the part worth reading twice, because the word is used loosely everywhere else. Your shipment is covered through IFS (In4Sure), a dedicated jewelry insurance arrangement — not a carrier's standard parcel limit, which typically stops at a token amount that would not come close to replacing a diamond ring.
The cover runs both ways: on the journey to us and on the journey home, including the journey home if you decline the quote.
If your ring is worth more than a standard limit, say so in the form. Pieces above standard coverage limits ship by a specialized secured courier with enhanced insurance, arranged at no surprise cost. We can only insure the shipment correctly if we know what is in it — so the value belongs in the quote form, before the kit is sent.
Four things to do before you ship
1. Photograph it yourself, from several angles
Take your own clear photos of the ring before it goes in the box — top, side, and the setting close up. It costs you two minutes, and it means you have your own record of the condition it left in. We photograph it on arrival at the bench; there is no reason you should not have your own set too.
2. Send only what needs work
If the repair is to the ring, send the ring. Leave the matching band, the chain it sometimes hangs on and anything else at home unless it also needs attention. Fewer items in the package means less to insure, less to track and less to worry about.
3. Put every fragment in the package
If a stone has fallen out and you have it, send it. An original stone re-set is almost always better than a matched replacement, and small pieces of the original metal can often be reused in the repair. Do not glue anything back first — adhesive has to be removed before work can begin.
4. Tell us if the date matters
Most repairs take about one to two weeks door to door, including insured shipping both ways, and many pieces are back within seven to ten days. If you have an anniversary or a trip coming, write it in the form. Rush service can be quoted up front — but only if we know.
One thing not to do: do not have the ring “quickly cleaned” or polished somewhere first. On an older or inherited piece, polishing removes original surface and can soften hallmarks and engraving — and that cannot be put back. Send it as it is; cleaning is included with the repair anyway.
Why people mail a ring instead of walking it in
The honest answer is reach. A bench with master jewelers on it, trained through HRD Antwerp and ERIJ, is not in every town — and a ring you love deserves the right hands more than it deserves the nearest ones. Mail-in means you can use jewelers in Miami's Seybold Building, the second-largest jewelry center in America, from any state, without the piece ever being handled by anyone whose name you do not know.
Where to go next
Frequently asked questions
Can I safely mail my engagement ring for repair?
Yes. Your ring travels in a prepaid kit with a crush-resistant box and a security bag, insured door to door through IFS (In4Sure), tracked, with a signature required at every step. It is never left on a doorstep, and nothing is worked on until you approve a written quote.
Is jewelry repair by mail insured?
Yes, fully insured both ways through IFS (In4Sure), tracked, with signature required at every step. Your piece is protected from the moment it leaves your hands until it is back in them. Pieces above standard coverage limits ship by a specialized secured courier with enhanced insurance, at no surprise cost.
How does mail-in jewelry repair work?
Four steps. You send a photo and request a kit. You ship your piece insured in the prepaid kit. Our jewelers inspect it on the bench and email you a written photo quote, usually within one business day of arrival. You approve or decline — approved repairs are done and returned insured with a signature required, and declined pieces ship back free and fully insured.
What if my ring is worth more than the standard insurance limit?
Say so in the quote form. Items above standard coverage limits ship by a specialized secured courier with enhanced insurance, and we arrange the right service at no surprise cost. Telling us the value up front is what lets us insure the shipment correctly.
Will anything be done to my ring before I approve the price?
No. Your piece is inspected and photographed on our bench, then you receive one written quote. Nothing is worked on until you say yes, and if you decline, your ring ships back to you free and fully insured.
Can I mail my engagement ring while I still want to wear it?
Most repairs take about one to two weeks door to door, including insured shipping both ways, and many pieces are back within seven to ten days. If you need it faster, rush service can be quoted up front. If the timing is tied to a date, say so in the quote form before you ship.